---
title: "Email Preferences"
url: "https://epona-support.ardex.tech/en/article/email-preferences"
language: "en"
last_updated: "2026-09-18T06:07:18.334Z"
---

# Email Preferences

Email Preferences allow you to manage **multiple email addresses per contact** and control **which types of communications each email receives**. This provides flexibility for contacts who use different emails for financial matters and day-to-day horse updates.

Email preferences can be managed:

**When creating a new contact**, or

From **Contact Profile > Email Preferences**

![](https://cdn-assets.productfruits.com/f833586c-adfc-4815-8415-1347d18b3d06)

## How to Add an Email

Navigate to **Contact Profile > Email Preferences**.

1.  Enter an email address in the input field.
2.  Click **Add**.
3.  The email will be added to the contact’s list of emails.
4.  Once added, you can define which communication types that email should receive.

## Communication Types

Each email has individual checkboxes for the following communication types:

**General Comms (Horse Updates)**  
Updates related to horse activity and general communications.

**Financials**  
Invoices, statements, credit notes, receipts, and other financial documents.

### Selection Rules

An email can receive:

1.  Only Financials
2.  Only Horse Updates
3.  Both (equivalent to receiving all communications)

**At least one communication type must be selected.**

### Default & Validation Behaviour

When a **new email is added**, **both checkboxes are selected by default** (General Comms and Financials).

This ensures the email is active and able to receive communications immediately.

Users can deselect one option if the email should receive only a specific type.

## Managing Email Preferences

Email preferences are displayed as a **list under the contact**:

Each row represents **one email address**

Each row includes:

1.  The email address
2.  Checkboxes for each communication type
3.  An option to delete the email
4.  This makes it clear which emails are used for which communications.

## How Email Preferences Are Used

Emails added in Email Preferences are used when sending:

-   **Financial communications** (invoices, statements, receipts)
-   **Horse-related updates**
-   If an email is not selected for a specific communication type, it will **not receive** those communications.

## Key Things to Remember

-   You can add **multiple emails per contact**.
-   Each email has **independent communication preferences**.
-   If one email entered it must have **at least one communication type selected**.
-   New emails default to receiving **both General Comms and Financials**.